Privacy Policy

Last Updated: August 24, 2026

At WELLIOXY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our online store.

By using the WELLIOXY website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with WELLIOXY, we may collect information such as:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details

  • Information you provide when contacting customer support

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed

  • Products viewed

  • Website activity and interactions

  • Referring website or source

  • Date and time of visits

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments and transactions

  • Send order confirmations and updates

  • Provide customer support

  • Respond to your questions and requests

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain website security

  • Send promotional communications where permitted and where you have provided appropriate consent

  • Comply with applicable laws and legal obligations

3. Payments

Payments made through our store may be processed by third-party payment providers. We do not necessarily store your complete payment card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, we may collect and use your name, phone number, shipping address, and order information to process and deliver your COD order.

5. Cookies and Similar Technologies

WELLIOXY and our service providers may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember shopping-cart information

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant content and advertising

  • Analyze website traffic and customer interactions

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Shopify and website service providers

  • Payment processors

  • Shipping and delivery partners

  • Order fulfillment providers

  • Website analytics providers

  • Marketing and advertising service providers

  • Customer support providers

  • Professional advisers where necessary

We only share information where reasonably necessary to provide services, operate our business, comply with legal obligations, or protect our rights.

We do not sell your personal information for money.

7. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

WELLIOXY is not responsible for the privacy practices or content of third-party services. We recommend reviewing their privacy policies before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, or regulatory requirements

  • Enforce our agreements and protect our legal rights

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, offers, promotions, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

11. Children's Privacy

WELLIOXY does not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain information

  • Requesting restrictions on certain processing

  • Objecting to certain uses of your information

  • Withdrawing consent where processing is based on consent

  • Requesting a copy of certain personal information

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before completing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how WELLIOXY handles personal information, please contact us:

WELLIOXY
Email: info@wellioxy.com
Website: wellioxy.com

We will make reasonable efforts to respond to privacy-related requests and questions in accordance with applicable law.

WELLIOXY — Your Privacy Matters

We are committed to providing a convenient shopping experience while treating your personal information responsibly and transparently.