Shipping policy
Last Updated: August 24, 2026
At WELLIOXY, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Shipping Availability
WELLIOXY currently offers shipping to eligible locations across India.
Shipping availability may depend on the customer's PIN code, product, courier service, and other delivery conditions.
You can confirm delivery availability by entering your PIN code during checkout, where this feature is available.
2. Free Shipping
Free standard shipping may be available on eligible WELLIOXY orders.
If free shipping applies to your order, the applicable shipping charge will be displayed as ₹0 during checkout.
Certain products, locations, or special delivery services may have different shipping conditions, which will be shown during checkout where applicable.
3. Order Processing Time
Orders are generally processed within 1–3 business days after successful order placement.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time may take longer during:
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Major sales and promotional periods
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Festivals and holidays
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High order volumes
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Product availability issues
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Unforeseen operational circumstances
4. Estimated Delivery Time
After your order has been processed and shipped, standard delivery within India generally takes approximately 3–7 business days.
Delivery times may vary depending on your location, courier availability, weather, holidays, remote-area delivery, and other circumstances beyond our reasonable control.
The estimated delivery date provided at checkout or after order confirmation is an estimate and is not a guaranteed delivery date unless specifically stated.
5. Order Tracking
Where tracking is available, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.
Tracking information may take some time to become active after the order has been handed over to the courier.
6. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and delivery locations.
COD availability can depend on:
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Delivery PIN code
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Product eligibility
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Order value
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Courier availability
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Other operational conditions
Customers placing COD orders must provide a valid phone number and accurate delivery address.
Please ensure that someone is available to receive and pay for the order when it arrives.
7. Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information, including:
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Full name
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House/building number
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Street/locality
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City
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State
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PIN code
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Valid phone number
WELLIOXY is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible at info@wellioxy.com.
We will try to update the information before the order is shipped, but changes cannot be guaranteed after processing or dispatch.
8. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If the recipient is unavailable, the courier may contact the customer to arrange another delivery attempt.
Repeated failed delivery attempts, refusal to accept the package, or incorrect contact information may result in the order being returned to the sender.
9. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:
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Courier or logistics delays
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Severe weather
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Natural events
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Public holidays
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Festivals
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High order volumes
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Transportation disruptions
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Incorrect or incomplete addresses
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Remote or difficult-to-reach locations
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Other circumstances beyond our reasonable control
If your order appears significantly delayed, please contact us at info@wellioxy.com with your order number.
10. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the package and product carefully.
Where possible, take photographs or video of the package and product before opening or immediately after opening.
If the product is damaged, contact us within 48 hours of delivery at:
Please include your order number and clear photographs or video showing the damage.
For eligible cases, we may offer a replacement, refund, or another appropriate resolution in accordance with our Refund & Return Policy.
11. Missing or Incorrect Items
If your order contains a missing or incorrect product, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
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Order number
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Customer name
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Details of the missing or incorrect item
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Photographs or video of the package and received products, where applicable
We will review the issue and provide an appropriate resolution where the claim is verified.
12. Multiple Products in One Order
If your order contains multiple products, they may be shipped separately depending on product availability, warehouse processing, or courier arrangements.
You may therefore receive multiple packages for a single order.
13. Shipping Charges
Where applicable, shipping charges will be displayed during checkout before you complete your purchase.
If your order qualifies for free shipping, the applicable shipping charge will be shown as ₹0.
Additional charges, if any, will be communicated before or during checkout.
14. Refused or Undelivered Orders
If an order is refused, repeatedly missed, or returned because the customer provided incorrect delivery information or was unavailable to receive the package, we may contact the customer regarding the next steps.
For COD orders, repeated refusal or non-acceptance may affect eligibility for future COD purchases.
Any refund or re-shipping arrangement will be handled according to the circumstances and our applicable policies.
15. Shipping Policy Changes
WELLIOXY may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, business operations, or applicable requirements.
The updated policy will be posted on this page with a revised Last Updated date.
16. Contact Us
If you have questions about shipping or delivery, please contact us:
WELLIOXY
Email: info@wellioxy.com
Website: wellioxy.com
When contacting us about an existing order, please include your order number so we can assist you more quickly.