Refund & Return Policy
Last Updated: August 24, 2026
At WELLIOXY, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we’re here to help.
Please read the following policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return if:
-
You received a damaged or defective product.
-
You received a product different from what you ordered.
-
Your order is missing an item.
-
The product qualifies for a return according to its individual product listing.
To be eligible for a return, the product should generally be unused and in its original condition, packaging, tags, accessories, manuals, and other included materials should be retained where applicable.
Certain products may be non-returnable due to hygiene, safety, personalization, or other applicable restrictions. Please check the product page before placing your order.
2. Return Request Period
Return requests should generally be submitted within 7 days of delivery, unless a different return period is specifically stated on the product page.
To request a return, contact us at:
Email: info@wellioxy.com
Please include:
-
Order number
-
Customer name
-
Contact information
-
Reason for return
-
Clear photographs or video of the product and packaging, where applicable
We may request additional information to evaluate your request.
3. Damaged or Incorrect Products
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible and preferably within 48 hours of delivery with photographs or video showing the issue and the packaging.
After reviewing the request, we may offer an appropriate resolution, which may include a replacement, return, refund, or other solution depending on the circumstances.
4. Change of Mind
Returns for change of mind, personal preference, incorrect size, or ordering the wrong product may only be accepted when the specific product is marked as eligible for such returns.
Any applicable return shipping or handling charges may be deducted from the refund where permitted.
5. Non-Returnable Items
Some products may not be eligible for return, including products that are:
-
Used, damaged, or altered after delivery
-
Missing original packaging or accessories
-
Personalized or customized, where applicable
-
Opened products that cannot be resold for hygiene or safety reasons
-
Specifically marked as non-returnable on the product page
-
Otherwise excluded under applicable law
6. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
WELLIOXY will review the request and communicate the next steps. If the return is approved, we will provide instructions regarding the return process.
Please do not send a product back without receiving return instructions from us.
7. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will generally be processed using the original payment method, where possible.
The time required for the refund to appear in your account may depend on your payment provider, bank, or other financial institution.
8. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds may be processed through an available refund method after the returned product has been received and approved.
We may request the information necessary to process the refund.
9. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an error on our part, a damaged/defective product, or otherwise required by applicable law.
Where a return is approved because the product was damaged, defective, incorrect, or incorrectly supplied by us, WELLIOXY may arrange or reimburse eligible return shipping costs as appropriate.
For other eligible returns, the customer may be responsible for return shipping costs.
10. Exchanges
Where available, exchanges may be offered for eligible products subject to stock availability.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
11. Failed or Refused Deliveries
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or failure to respond to delivery attempts, additional shipping or handling charges may apply where permitted.
For COD orders, repeated refusal or non-acceptance of orders may affect eligibility for future COD purchases.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at info@wellioxy.com.
Cancellation requests can only be accepted before the order has been processed, shipped, or otherwise entered into fulfillment, where applicable.
Once an order has shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.
13. Fraudulent or Abusive Returns
WELLIOXY reserves the right to investigate unusual, fraudulent, or abusive return and refund requests.
We may decline requests where there is reasonable evidence of misuse, fraud, repeated abuse of the return policy, or violation of these terms, subject to applicable law.
14. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business, products, services, or legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
15. Contact Us
For questions about returns, refunds, replacements, or exchanges, please contact:
WELLIOXY
Email: info@wellioxy.com
Website: wellioxy.com
Please include your order number when contacting us about an existing order.